LegalPrivacy & terms

At Real Cambodia Tours we are committed to protecting your privacy and personal information. This policy outlines how we collect, use and disclose your personal information when you use our services.

Privacy policy

Information collection and use

We collect personal information when you use our services — when you book a tour, subscribe to our newsletter, or contact us for assistance. That may include your name, email address, phone number and anything else you choose to give us.

We use this information to provide our services, to communicate with you about your bookings and enquiries, and to improve what we do.

Information sharing

We may share your personal information with third-party service providers — hotels, transport providers and tour guides — in order to deliver your tour. We may share your information with partners for marketing purposes, but only with your consent.

We will not sell or rent your personal information to any third party without your explicit consent, except where required by law or where it is necessary to provide our services to you.

Security

We take the security of your personal information seriously and have put appropriate technical and organisational measures in place to protect it against unauthorised access, disclosure or use.

Cookies and tracking

We may use cookies and similar technologies to collect information about how you use our website, which can include your IP address, browser type and other usage information. We use it to improve our services and personalise your experience.

You can disable cookies or set your browser to alert you when cookies are being sent, though this may affect your ability to use some parts of the site.

Links to third-party websites

Our website contains links to third-party websites. We are not responsible for their privacy practices or their content, and we encourage you to read their privacy policies before giving them any personal information.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or to comply with legal requirements. We will post any new version on this page.

Contact us

If you have questions or concerns about this policy or our practices, please email us.

Terms and conditions

1. Booking and payment

1.1 Multi-day tours. Your booking is confirmed once you pay a deposit of 30% of the total cost, quoted case by case. Your booking is not confirmed until the deposit has been made. Please pay within 15 working days of booking. The remaining balance is due two months before the tour start date and your arrival in Cambodia. Bookings made less than two months before the start of your tour require full payment at the time of booking, of which 30% is a non-refundable deposit. Your tour manager will confirm the amounts when your invoice is created.

1.2 Day tours. All day tour bookings should be paid in full at the point of booking unless otherwise stated, and are non-refundable. In the unlikely event that we cancel the trip for any reason, we will repay all day tour fees in full.

1.3 Payment can be made by bank transfer or PayPal. Additional fees may apply for certain payment methods.

1.4 Real Cambodia Tours reserves the right to cancel a booking if full payment is not received by the due date.

2. Cancellation and refunds

2.1 If you cancel your trip for any reason, your deposit is non-refundable. Refunds on the remainder of your tour fee follow this schedule:

• Full refund — one month or more before the trip starts
• 50% — two weeks or more before the trip starts
• 25% — five days or more before the trip starts
• 0% — less than five days before the trip starts

In the unlikely event that we cancel the trip for any reason, we will repay all tour fees and deposits in full.

Real Cambodia Tours accepts no responsibility for flight bookings or cancellations. Guests book flights at their own discretion and risk, and we recommend booking your flight only once your tour is fully confirmed.

2.2 Real Cambodia Tours reserves the right to cancel a tour at any time due to unforeseen circumstances such as natural disasters or political unrest. In such cases a full refund will be provided.

2.3 Real Cambodia Tours is not responsible for additional expenses incurred due to tour cancellations or changes, such as flight or hotel costs.

3. Tour itinerary and changes

3.1 We reserve the right to modify the itinerary where necessary due to unforeseen circumstances such as weather or road closures.

3.2 We are not responsible for missed activities or experiences resulting from changes to the itinerary.

4. Health and safety

4.1 We prioritise the health and safety of our clients. Clients are responsible for their own health and safety during the tour and must inform us of any medical conditions or concerns.

4.2 We reserve the right to refuse service to clients who are deemed unfit to participate due to health or safety concerns.

5. Liability

5.1 Real Cambodia Tours is not liable for injury, illness, loss or damage to personal property during the tour.

5.2 Real Cambodia Tours is not liable for damages or expenses incurred due to changes in the itinerary or tour cancellations, such as flight or hotel costs.

6. Travel insurance

6.1 We strongly recommend that clients purchase travel insurance covering illness, injury and trip cancellation. We require all participants on day tours and multi-day tours to hold their own insurance. Insurance is not included in the cost of any Real Cambodia Tours experience, and guests accept responsibility for ensuring they have adequate cover.

7. Travel documents

7.1 Clients are responsible for ensuring they hold all necessary travel documents, such as passports and visas, before the tour starts.

7.2 We are not responsible for expenses or delays incurred due to incomplete or incorrect travel documents.

8. Disputes

8.1 Any disputes or complaints must be raised with us during the tour. We will make every effort to resolve issues in a timely and fair manner.

8.2 Any disputes or claims not resolved during the tour will be governed by the laws of Cambodia and resolved through binding arbitration.

Child protection policy

Purpose

Real Cambodia Tours recognises its responsibility to protect the welfare of children and young people who may come into contact with our staff or services. This policy sets out our commitment to creating a safe and secure environment for all children and young people who engage with our tours.

Policy statement

We are committed to ensuring the safety and welfare of children and young people who use our services. We recognise that they are vulnerable and may require additional protection to prevent abuse or harm.

Staff recruitment and training

3.1 All staff and contractors who work with children and young people must undergo a background check and provide references.

3.2 Staff and contractors receive training on child protection and appropriate conduct when working with children and young people.

Code of conduct

4.1 All staff and contractors who work with children and young people must adhere to a code of conduct setting out appropriate behaviour.

4.2 The code covers appropriate physical contact, language and behaviour around children and young people.

Reporting and responding to concerns

5.1 Staff and contractors who have concerns about the welfare of a child or young person must report them to the designated child protection officer.

5.2 The designated child protection officer responds to all reports and takes appropriate action, including reporting to the relevant authorities.

Confidentiality and information sharing

6.1 All information relating to child protection concerns is kept confidential and shared only with those who need to know.

6.2 Information is shared with relevant authorities only in accordance with legal requirements.

Communication with children and young people

7.1 We communicate with children and young people in an age-appropriate and respectful manner.

7.2 Children and young people are given clear information about what to expect during tours and services, as well as their rights and responsibilities.

Safeguarding in service delivery

8.1 We take steps to ensure services and activities are delivered in a safe and secure environment for children and young people.

8.2 This includes appropriate measures to ensure they are not placed at risk of harm during tours and services.

Review and monitoring

9.1 This policy is reviewed annually to ensure it remains relevant and effective.

9.2 We monitor compliance with this policy and take appropriate action to address any breaches or concerns.